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FAQ
We've divided our
FAQ into three sections for ease of navigation. Please choose the
category that most describes your question. If you don't see your
question listed, please contact
us.
General
| Technical | Customer
Service
General
Questions
Q1. I don't even have a computer or am on the Internet. Why do I need a web site?
Q2. But I'm just a dog groomer (or other small business)! Do I still need a web site?
Q3. Isn't advertising in the telephone directory yellow pages enough? Isn't it the same thing?
Q4. Why is this so affordable? How can you keep the cost so low?
Q5. What makes you different from all the others?
Technical
Questions
Q1. How will people find my web site?
Q2. But I thought the Search Engines will bring people to my web site?
Q3. Do I need a domain name?
Q4. Will you register my domain name for me?
Q5. What is an e-mail alias?
Q6.
Are you a domain name registrar? Is that how you will register my
domain name?
Customer
Service Questions
Q1. What are your prices? Why don't you have your fees listed?
Q2. What types of payment do you accept?
General
Q & A
Q1.
I don't even have a computer or am on the Internet. Why do I need a web site?
A1. The simplest answer to this question is you don't need to get the daily newspaper in order to advertise in it. Although a web site is a form of advertising, it can do much more!
If you're a small business, a web site provides potential customers with your information about your business, services, or products. It can also provide your current customers with easily accessible information about sales or promotions.
If you're an organization, like say, a soccer team, you can provide your current team members with play schedules, post the winners of any tournaments, and even sign up potential team members.
For individuals this would be a great way to keep in touch with family members that are located far away. Post a calendar of events so no one will ever forget your birthday or put up notices of you children's accomplishments.
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Q2.
But I'm just a dog groomer (or other small business)! Do I still need a web site?
A2. Yes, you do! Imagine you're in the middle of washing a dog and the telephone rings. You leave the dog soapy and run to pick up the telephone only to find that the caller wants to know what your business hours are and nothing more. You hang up the phone after informing that person on what your hours are and return to the dog. The phone rings again, this time it's someone wanting to know if you give discounts if you buy so many grooming sessions in advance. After answering the person's numerous questions about your discount policy, you hang up again to return to the dog. By this time it's taken you twice as long to finish washing that dog as it normally would have just because you had to answer some questions on the telephone. Your next appointment has already come in and is waiting. And the worse part about those phone calls is that those people aren't even clients yet! You've kept a paying client waiting and haven't finished with your first client yet. Wouldn't it be great if all those questions could be answered by someone or SOMETHING else? That's what a web site can do for you! Potential clients can get their questions answered without having to call you and interrupt the time you need to spend actually working!
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Q3.
Isn't advertising in the telephone directory yellow pages enough? Isn't it the same thing?
A3. No and no. First of all, advertising in the yellow pages is great, but very limiting. You pay for your ad space every year and you only get a limited amount of space to advertise in. Unless you have a budget that allows you to have a full page ad, and even if you do, you can't pack as much information in a yellow pages print ad than you can in a web site.
Secondly, a yellow pages ad points people to your business, but doesn't tell them nearly enough about your business to make them want to come in your doors. A web site can give potential clients then information they need, when they need it. It's available 24 hours a day, 7 days a week.
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Q4.
Why is this so affordable? How can you keep the cost so low?
A4. First off, we specialize in creating simple web sites, not flashy web sites. Flashy web sites take a lot of design hours and programming to accomplish and face it, small businesses do not need a large, flashy web site. It draws the attention away from your business. You want your clients and potential clients to focus on your business and what it does, not your web site and how many different things your web site can do. Your web site could be the greatest thing since sliced bread, but what does that really say about your business? That you can afford to put up a really good web site, not if you can do a good job grooming their prized poodle!
Secondly, you've all heard the expression, "Why
re-invent the wheel?" Well, there are a number of different resources on the Internet that are available either at a low cost or free of charge, so why not take advantage of them and pass the savings on to our clients?
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Q5.
What makes you different from all the others?
A5. Ours is a small business, so we understand the needs of a small business. We also understand the small budget! We focus on only small businesses, organizations, and individuals so we can give you personalized service. We'll work with you every step of the way to accommodate your needs.
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Technical
Q & A
Q1.
How will people find my web site?
A1. People will find your web site through your web site address. You should put your web site address on all of your correspondence, business stationery and business cards. You should also include it in all of your advertising. If you have a yellow pages ad, place your web site address next to your telephone number. Include it in your classifieds ads and print it on your sales flyers.
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Q2.
But I thought the Search Engines will bring people to my web site?
A2. The answer to that question is yes and no. More often than not it is no. Search Engines are independent companies that help people find web sites. But it is much more complicated than that. With the billions of web sites out there, it's difficult to ensure that your web site will be listed with them. There's a great misconception about the way Search Engines work and therefore, a great many companies will mislead you into thinking that they can get your web site listed with them and it will show up among their other listings when someone searches for your type of business. In point of fact, the Search Engines are independent companies and each one has a different set of criteria in which they will list, or even consider listing a web site. Your web site address must be submitted to these Search Engines and it will be up to them if they will list it or not. This process can take from anywhere between 2 weeks to months!
Clients who also sign up for Web Hosting will have their web site address submitted to the Search Engines for listing consideration, but getting listed is not guaranteed. That's why it's much more important to tell people about your web site by word of mouth and including it on your business correspondence and advertising.
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Q3.
Do I need a domain name?
A3. A domain name is part of, if not your entire web site address. If you are a small business or organization, you definitely need a domain name to project your professionalism. If your business name is "Happy Dog Grooming," your web site address should be www.happydoggrooming.com or something very similar.
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Q4.
Will you register my domain name for me?
A4. Nyberg Network will only register domain names for Web Design clients that choose to have their web site hosted with us. It's part of the membership fee for our Web Hosting service. For other clients, we can refer you to a domain registrar.
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Q5.
What is an e-mail alias?
A5. An e-mail alias is similar to a regular e-mail address, however any e-mail sent to that alias is forwarded to a catch-all e-mail address.
For example: Your catch-all e-mail address is
customerservice@happydoggrooming.com. You also want to have
sales@happydoggrooming.com. Any e-mail that is sent to
sales is automatically forwarded to
customerservice. We can also automatically input the subject of the e-mail to sales as "Sales Question" or any similar subject.
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Q6.
Are you a domain name registrar? Is that how you can register my
domain name?
A5. No, we are
not a registrar ourselves, but we will register your domain name
with the registrar that we use. Our domain registrar is fully
accredited Registrar of domain names and ICANN, the governing
body of domain names, has approved them as a Registrar.
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Customer
Support Q & A
Q1.
What are your prices? Why don't you have your fees listed?
A1. There are no set fees for our services except for our Web Hosting service. Since all web sites are custom made, it would be impossible to name a set price. Nyberg Network will provide you with a reasonable and fair estimate for the cost of your web site after your consultation.
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Q2.
What types of payment do you accept?
A2. We accept checks, money orders, PayPal payments and Visa and MasterCard through PayPal. If you'd like to pay by credit card, please refer to the
Client Area.
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